Frequently Asked Questions
How can we help?
Do you have a question? Do you want more information about our store? We've put together a list of some of the most popular questions, including our answers. If you can't find what you're looking for, please contact us.
Can I still order a product if it is not in stock?
This is possible. When it is not in stock with us, it can often still be ordered.
You can then send us an email with the products you still want.
We will then inform you as soon as possible about the possibilities.
What materials are used for shipping?
We use biodegradable padding, organic filling chips, made of corn starch for the filling of packages.
This filling dissolves in water and can be disposed of in the green waste bin. Other materials are paper and a cardboard box.
Do you also have gift cards?
Yes, digital gift cards.
What payment options are there?
PayPal for all countries. Ideal only for the Netherlands.
The creditcards Visa, Visa Electro, Mastercard, American Express, Maestro, JcB, DIners, Cartes Bancaires, Discover en China Union Pay
only available in the following countries and currencies:
​Austria (EUR), Belgium (EUR), Brazil (BRL), Canada (CAD), Finland (EUR), Germany (EUR), Ireland (EUR), Italy (EUR), Lithuania (EUR),
Netherlands (EUR), Portugal (EUR), Spain (EUR), Switzerland (CHF), United Kingdom (GBP) and United States (USD)
If you want to pay with a credit card, you must first log in as a customer before you can see these options in the shopping cart.